Netscaler storefront cannot complete request. MyStore) without spaces.

Netscaler storefront cannot complete request We are setting up a NEW backend XenApp 7. 1-12. 0 build 64. Created a New SSL Profile: Applied this to the NetScaler Gateway. 0, and then to release 13. StoreFront errors with "Cannot complete your request" & event log "Failed to run discovery" URL Name CTX214759-storefront-errors-with-cannot-complete-your-request-event-log-failed-to-run-discovery. Storefront 3. "Cannot Complete your request. failmode=secure or safe. In ADC console > SSO Traffic policy is bind 4. Jeroen I am coming remotely and hitting the netscaler(12. Log: Sep 9 16:32:22 <local0. 14. HOWEVER when our external customer tries to log in ([email protected]) Netscaler authenticates but Storefront rejects with 'Cannot complete your request' and Windows event log error Intermittent issues logging into StoreFront internally and also externally through the Netscaler Gateway where users would get a “Cannot Complete your Request Message”. . Select Manage Authentication Methods from Actions Pane. Greetings all, Working with NS 12. Workspace for Windows works fine. When you have this error message its always something missing on SF. Also your two suggestions did not work. We just love IT-challenges! Netscaler – Configure Your Access Gateway To Allow Logon with AD Credentials Using “sAMAccountName” and “userPrincipalName” at Same Time 2018 | Netscaler, Storefront | 0 comments. Marco says: Attempting to log into a Citrix ADC / NetScaler published Citrix Gateway displays the prompt: “Cannot Complete Your Request” Citrix ADC, Citrix NetScaler, Citrix Virtual Apps and Desktops, Citrix Workspace, NetScaler, StoreFront; Back to Blogs. Hello, i am struggling with an issue for 10 days now and i can't figure out why. Check on callback URL, baseurl, DNS I’d like to add to the When accessing a store website on StoreFront, the following error message is displayed: “Cannot complete your request. https://docs. 16 to 1912 CU1 and all other components from 7. Browse "Store for Web" using IP address of StoreFront/localhost on StoreFront server and confirm if you are able to login and see resources, check this on Correct. Carl Stalhood says: September 25, 2018 at 5:05 pm. All health checks from Director are good. Configure NetScaler Gateway to use with StoreFront. 19. Cannot complete your request. You can log on and try again, or contact your help What do you see in StoreFront Server > Event Viewer > Applications and Services > Citrix Delivery Services? Why are you using Internet Explorer? You should install a certificate on the StoreFront server and use Citrix is not responsible for and does not endorse or accept any responsibility for the contents or your use of these third party Web sites. When we hit the Store Front, we get "cannot complete your request", as it was throwing "cannot complete your request" on the SF page. citrix. Then we have storefront 3. client=ad_client. For NetScaler to not send the Subject ID field, type the following command on the NetScaler CLI. On the NetScaler load balancing VIP confirm that the Persistence is set to SOURCEIP and the Method is set to LEASTCONNECTION. Authentication Pass-Through was also configured from each N NetScaler Storefront. Per Citrix: Citrix recommends upgrade of one major release at a time. Single Sign-On configuration in NetScaler and NetScaler Gateway can be enabled at global level and also per traffic level. Article Number. Even the Citrix support can't resolve my issue. once the user confirms it it then try to take you to your published apps where it then throws "Cannot Hi everyone, We are in progress right now of making our Citrix environment an Active Active setup using Netscaler GSLB between our 2 Sites/Datacenters. Was this article helpful? 5 stars 4 stars 3 stars 2 stars 1 star. 5 Except when I enable HSTS on IIS and try to connect through Netscaler Gateway I get 'Cannot complete your request' We already have strict-transport-security response header in place, and according to MS both settings can be used at the same time. 0 79. skey=retrieve from Duo Portal. local` end users are properly routed through the Gateway. Click the top gear icon and click Manage Trusted Domains. That was what I meant by that. com/en-us/storefront/3 Seemingly randomly users getting "Cannot complete request" after logging to to Netscaler with new DUO oauth MFA. 12 LTSR:. CTX207162: Common Resolutions to “Cannot Complete Your Request” when connecting directly to StoreFront Server. Select one of the domains as the default. We also need to verify all the StoreFront servers. Storefront via Loadbalancer is ok. For more information refer to CTX108960 - Probable Reasons for the Status of a Virtual Server Being Marked as DOWN on NetScaler. CTX109726 - How to Configure ADNS and DNS Load Balancing on NetScaler Appliance. I have been using the Netscaler VPX for years. Delete the subnet IP address from StoreFront NetScaler Gateway configuration when internally browsing StoreFront site. I have gone through most settings and cannot figure out why it doesn't work. Citrix is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Check Callback URL in Netscaler Settings on Storefront. Reply. To do this, adjust the timeout in either StoreFront or NetScaler so that the value in NetScaler is less than that in StoreFront (here StoreFront 20 minutes and Citrix Gateway 15 minutes). Article Type. There is yet another “thing” to have in mind when setting up Access Gateway and StoreFront in CVPN mode! It’s been an interesting day (or days/weeks/months I must admit) with some “issues” with a NetScaler ADC, Access Gateway with CVPN profiles and StoreFront 1. 1, and you want to upgrade to release 13. I noticed a tick box on the store for receiver for web was set to domain pass through - removed this and now its working. this is happening only when we use Gateway. Updated the StoreFront Session Policy: Adjusted it to route traffic to the correct StoreFront servers. That's your problem, the callback is failing. This is where we get the cannot complete request. storefront; load balacing; netscaler; By Keith Littlejohn1709163886 October 7, 2024 in This typically occurs when sticky load-balancing It shows the "Cannot complete your request" just at home page, before prompting for authentication. aaa; adc; ldap; Cannot complete your request" In NS. 0 and earlier supports SSLv3 and TLS 1. After version 7. Last Modified Date Ensure that the ROOT cert and Intermediate Cert used for binding on Netscaler vServer i. Hi Building a Server 2022 environment with CVAD 2203 CU3 Built two StoreFront Servers with wildcard SSL cert, and using a NetScaler ADC to load balance the two servers Also using the ADC as a NetScaler Gateway appliance. In StoreFront Console, right-click the Store, and click Manage Authentication Methods. 1 b50. Except when I enable HSTS on IIS and try to connect through Netscaler Gateway I get 'Cannot complete your request' We already have strict-transport-security response header in place, and according to MS both s 2. Currently i am using netscaler 12 with my WI server to do simple passthrough ICA to the WI. user logon in to the NetScaler it prompts to say password has expired and needs changing. Both the NetScaler and the StoreFront server should be configured with identical STA URLs. After a few tries, the user is able to get in there VDI with no problem. There is an article from Citrix explaining how to do this, but it is missing an important configuration step to make it If you try this you’ll end Microsoft Entra ID does not expect the Subject ID field in the SAML request. type=citrix_netscaler_rfwebui or citrix_netscaler. 64 [SOLVED]Citrix Gateway "Cannot complete your request" after upgrade to 13. 1 latest fw) which has the azure saml policy set up so of it goes to azure and the mfa works perfectly then back to netscaler and on to storefront. Storefront 1912 on Sever 2016 Update from Storefront 3. User logons without Duo RADIUS authentication Hello @Amin Herbawi, . ” 6. FOLLOW CITRIX; Legal| CTX310910-cannot-complete-your-request-after-azure-adsaml-authentication. NetScaler ; Core ADC use cases ; ADC Smart Access Cannot complete your request ADC Smart Access Cannot complete your request. Check Callback URL in Netscaler Settings on Storefront. 1 50. 31 firmware release to address the CBC vulnerability documented in CTX240139 without any issues. 64 By Felipe Albuquerque1709153149 Hi there I'm following the guide to secure my Storefront servers which works pretty ok. However, direct connection to a Load Balancer, even with one server on the backend, fails with Cannot Complete your Request immediately before prompting for authentication. and A CitrixAGBasic login request failed. Troubleshooting NetScaler Gateway. Are all the settings done via netscaler. I am able to configure the DR Netscalers to point to Prod Storefront servers, which leads me to believe there is an issue with the Netscaler passing the authentication to Storefront. 0. About me Search. Hi Reppaka897 Now that you have successfully configured the authentication part of the SAML StoreFront deployment you need to solve the SSON to the VDA at launch problem. Complete the following steps to troubleshoot this issue: Test LDAP reachability and validate end-to-end LDAP authentication to verify the cause of the issue. ; Select Trusted domains only, click Add, and enter the domain names (NetBIOS and DNS). Internally I have no problems accessing storefront, this issue appears only externally I scrapped my old setup and spun up a new server since the old one was not and full production and over time had developed issues for some reason. 5 Server farm and IS working properly. Note it doesn't have to be actual IP of the gateway just a VIP on the NetScaler so if your gateway has an IP in the DMZ which isn't routable from the LAN you can just create a dummy gateway lan side and use that, for example - I am aware of the standard troubleshooting for Cannot complete request and FAS, this is not related. I also see in the ns. The issue started after upgrading the ADC to the latest firmware NS12. I had a problem that when i shutdown one StoreFront server. Article Type Problem Solution. At an HTTP level, NetScaler sends a POST to StoreFront. However when connecting with HTML5 workspace it pops right up with "Cannot CTX201213: Troubleshooting StoreFront Upgrade Issues . When i am trying to connect to the Citrix Gateway, i can log in the first page with no err In StoreFront console, go to Manage Authentication Methods. Environment: Greenfield Citrix deployment with Citrix Gateway fronted by Azure MFA SAML with a custom theme. However, this is an error could occur when connecting to StoreFront Server directly or through The “Cannot Complete Your Request” error is displayed through connecting directly to StoreFront server. Configuring Email-Based Account Discovery for Citrix Receiver 1. In my session profiles for Published Apps on the Gateway, I have of course, my GSLB URL configured. Reset your password using “Forgot Password” Link, to continue accessing your favourite community features I had to get another certificate, install it on the 1st storefront server that has IIS installed and then binded the cert on the 2nd storefront server. 6 Netscaler. This indicates that the timeout in StoreFront is set shorter than in NetScaler Gateway vServer. MyStore) without spaces. The problem happend right after we decommission an old 2012 Active Directory. If a user logs in with their North America account, they can get to their Citrix resources in storefront without issue. There are guides out there to configure this but they generally require xenapp 6. When I check the Storefront Logs I have Today I tried upgrading two separate Storefront server groups from 1912 LTSR CU4 to 2203 LTSR, the installation was successful however afterwards users trying to login to the web portal were getting a "Cannot complete your request" message If you’ve configured each of the components correctly, logging into NetScaler Gateway via Azure AD should get you to your XenApp or XenDesktop resources. 0 fails with "Cannot complete request" 3 years ago. At the moment, the subdomain end users are not able to access externally through NetScaler( are getting cannot complete your request error) , what needs to be done to accommodate the the subdomain end users for external access? To ensure that the `abc. This works fine as long as I don't enter the SNIP IP address into the "VServ Issue and Background Yesterday, Citrix released a security bulletin outlining several “Low” and “Medium” risk vulnerabilities as covered in CTX281474 and outlines the firmware versions available for download which mitigate those On the session profile > published Apps, can you enable the FQDN and check if that works? Also have you added the netscaler Gateway and enabled remote access on the Storefront? hello Carl, I have more updates. 35. 15 farm to replace With User name and password highlighted in the middle, click Configure Trusted Domains on the bottom-right. I built a new netscaler 13 to point to my SF server. 25, and running into what appears to be an issue with the NS passing credentials to SF. I cannot check the 'Enable Single Sign On Credentials' checkbox in the loginschema of the 1st factor and I keep getting the Cannot complete your request no matter what I try to do. 000051522. If you have already looked at the Citrix articles below and those solutions did not correct your issue, take a look at extending the timeout for the ReceiverWeb. If you don't need SmartAccess or FAS, then go to StoreFront Console > Manage NetScaler Gateways, edit the Gateway, and on the Authentication page remove the callback URL. 14 Event Viewer logs event id 15021 source: HttpEvent; logname :system; level Error “Cannot complete your request. Tags: ADC, Citrix, FAS, Gateway, Netscaler, StoreFront, XenApp Verify the status of the backend servers. 1 and later supports TLS 1. If you do that and using a sequel AD, then Radius authentication, it’s important to save the AD Password to use it later for SSO. If I set that to HTTP, Gateway is fine also. Description: When trying to login via UPN, TOTP is not showing up as a MFA option Cause: Most of the time, users enroll their Authenticate app using SamAccountName rather than UPN. Version 1912 LTSR of StoreFront includes the following new features and enhancements since 3. If I click it a few times, I'll somehow eventually end up on ServerA and I can launch apps as needed. A quick blog regarding my Citrix lab upgrade from Citrix Virtual Apps and Dekstops (CVAD) 1912CU4 to 2203 and the little StoreFront snag I hit. xx. 15 CU3 to 1912 CU1. Hi, Can you please try the resolutions mentioned in the below article to fix "Cannot complete your request " issue? Do let us know if it resolved your issue or not. I am trying to set it up the same way but i keep getting Cannot complete you request when i go to my external url. Hello @Bryan Ellis1709160379. Routing table should also look complete. CTX Number CTX214759. you go through and enter your new password and then comfirm on the next page. Change the Type drop-down to STOREFRONT. Site feedback Site feedback . e. hheres. But, users are getting “Cannot Complete Request” when the authentication fails instead of “Invalid credential”. VDI's and published Apps work fine. If I adjust the LDAP policies to only use userPrincipalName any user can log on. The DNS suffix is needed if doing userPrincipalName authentication. Complete the following steps to troubleshoot this issue: Open a browser on the testing machine and go to the StoreFront base URL to confirm the correct certificate is bound to the load balancing VIP. 31/Aug/2023. Version Affected: [All] Description: When using the Postman collections provided by SecureAuth, you may run into the following error when performing a GET call: Environment: Netscaler in front of StoreFront 3. Now test logons by browing to the NetScaler Gateway URL. SecureAuth IdP Version Affected: 9. Storefront URL is working fine internally without any issue. Once all backend server are functioning, you should be able to launch apps without any issues. 0-89. 31 Azure MFA Issue: We’d had our ADCs on the new 50. I keep getting the message "Cannot Complete your Request" on the webpage. Learn more. 01 with xenapp 7. 0, 1. Don't forget to add a host entry on the StoreFront servers to point the FQDN of your NetScaler Gateway URL to the private IP address of your NS Gateway vServer or create a DNS entry to resolve the FQDN to the NetScaler Gateway vServer private IP. " After initial install Citrix receiver page . After some research if found one Application who breaks In this video, I tried troubleshooting a problem on the storefront server, when I tried logging in it said 'cannot complete your request'. Hi all I set up a new Duo proxy server and a Netscaler for testing MFA for XenDesktops. x of xenapp citrix removed the ability to do saml auth all the way into storefront. From NetScaler feature release 13. Applies To. Additional links Auto discovery . ” Problem You attempt to access the Citrix XenDesktop 7. Shruti Vijay Dhamale Posted April 8, 2024 How to troubleshoot "Cannot complete your request" issues. Attempting to log into a Citrix ADC / NetScaler published Citrix Gateway displays the prompt: "Cannot Complete Your Request" Problem You’ve completed configuring two Citrix StoreFront configured as a Load Balancing Virtual Server that is published by a Citrix ADC / NetScaler Gateway but noticed that the successfully logging on would Users impacted by this problem needed to be granted "Windows Authorization Access Group" permission How to Add an Execution or Computer Account to the Windows Authorization Access Group. 2; Citrix Documentation - Ciphers Supported by the NetScaler Appliance Failed to Open the Resources after Upgrading CWA for Windows to 2409. You can log on and try again, or contact your help desk for assistance. Because it is a template that Force uses, it is understood that there will likely be additional updates during this month. Direct to Storefront works without issue. StoreFront console Store > Manage Receiver for Web > Configure > Advanced Settings > loop back > OnUsingHttp. The credentials are sent via JSON with masked credentials. Upon checking on a different browser, I could connect and login fi I had two storeFront server and set Netscaler NLB. On StoreFront Server, open Citrix StoreFront management console > Manage Citrix Gateways > Secure Ticket Authority, verify the Secure Ticket Authority URLs; On Citrix Gateway > Virtual Servers > Configure STA Server, verify the URL of the STA server is StoreFront - It shows the "Cannot complete your request" just at home page, before prompting for authentication. Session policy/profile configured for Web Interface Address When I sign in to the storefront web URL, it displays "Cannot Complete Your Request" It looks like you have Callback enabled. Hi All, we've been fighting with this setup for a while now and coming up empty handed so far. , End Entity Certificate -> intermediate 2 -> intermediate 1 ( cross sign certificate ) -> sha-1 root or sha-2 root are all installed on the storefront cert store (MMC- Certificate snapin- Trusted and intermediate store (Add respective files here)). How to KB FAQ: A Duo Security Knowledge Base Article. After a successful as soon as i add the ADC SNIP in there, I get the "Cannot Complete your Request" error. The following is the StoreFront support matrix for your reference: StoreFront 3. Try removing the Single Sign-on Domain from the session profile. If, for any reason, StoreFront is unable to contact two STAs, it falls back to using a single STA. NetScaler, StoreFront, XenApp, XenDesktop. if you’re writing about AD Schema, I think you’re using an nfactor authentication via AAA vServer. CTX322676: Troubleshooting "Detect Receiver" is shown when launching Storefront URL from Edge or Chrome. It shows the "Cannot complete your request" just at home page, before prompting for authentication. However, if a user has multiple domains and he/she tries to access the environment w Hi . 0-64-35 and Storefront “Cannot complete your request” (CVE-2020-8245, CVE-2020-8246 or CVE-2020-8247) 3Dconnexion ADC AD FS Allgemein Citrix EdgeSight HDX3D Pro HTML 5 Hyper-V Netscaler Patches Policys Print Server Provisioning Server Receiver Sharefile Storefront Streaming Terminal Server Tools Uncategorized VMware Few days ago i've upgraded my Citrix environment. When users on Chrome devices open a Citrix Receiver for Web site, with Citrix Workspace app for Android 1912 or higher, the browser automatically opens ICA files using Citrix Workspace app for Android at launch. 5 to 7. However, this is an error could occur when connecting through Citrix Gateway or Load Either IDP has to return the credential which you can submit to storefront using traffic policy or on the store the option delegate authentication to NetScaler gateway is enabled. In the Store Name field, enter the name of your store (e. (long story, but it will be used when we actually do update everything) I have a Delivery Controller setup, SQL server, StoreFront server, licensing server, and a test workstation. Checked with a few I am coming from 6. We have netscaler v11 (supports saml) connected to Okta. when users passwords expire and they need to be change we are getting the following. It does connect to the storefront Server it just does not authenticate. After completion of the configuration I was not able to access the my environment from outside. RBA logon through RSA Authentication Agent for Citrix StoreFront 1. ” Citrix , Uncategorized , XenApp , XenDesktop December 6, 2015 We’ve all seen it time and time again some misconfiguration with Citrix StoreFront and/or Citrix FAS and you’ll be getting the cannot complete your request message in your screen. CTX459877 - How to block specific URL request with rewrite policy in NetScaler. 1 Customization. Per Citrix, it is necessary to perform RADIUS authentication before LDAP in Receiver or Workspace connections. When I try to log on using a browser I get a push sent to my phone, I approve the logon and I get a “Cannot complete your request” popup. 1; StoreFront 3. This is used to verify that requests received from Citrix Gateway originate from that appliance. The Links you have provided are not working anymore. Citrix StoreFront 2402 and NetScaler 14. 2. Hello! My name is Terence Luk and welcome to my blog. The ADC can resolve the FQDN without any problems. Verify if there are the same STA Servers on Citrix Gateway Virtual Server as well as on the StoreFront Servers. 0 8814. Thank you for your article. You will often get the window “Cannot Complete Your Request” on NetScaler login page but once clicking OK it will lead to login page and works normally. 1, first upgrade the appliance to release 13. 15 No Loadbalancer After login in the Receiver for Web the Website stucks with "Cannot complete your request". what seems to be happening is that when users connect in via the access gateway the sometimes get a "cannot complete your request" errors. There were no errors during the upgrade process. But only with one Store-Side the second Store-Side works without Problems. The original user login this server will shows “can not complete your request” close browser or private mode the Troubleshooting steps to fix the problem when users try to login to storefront and they see this error message "Cannot complete your request", It's important Note. 15 on Windows 2012. I tend to use the host file on each storefront server, just add the gateway and it's VIP. 4 09/09/2022:16:32:22 GMT adaptive-auth-0 0-PPE-0 : default SSLVPN Message 732436 0 : "INFO NSVersion = Users are able to authenticate but some users receive cannot complete request multiple times after trying to launch a VDI. Anyone else seen this? I've logged a call with Citrix but thought I'd also try here. If you like our content, please support us by sponsoring on GitHub below: I noticed this error connecting to the Citrix storefront page URL, it didn't let me login. Backend: XenApp 7. Verify if all the required network is reachable from NetScaler Gateway. Configure the Proxy for Citrix Receiver or Workspace Client Ask Al about Citrix StoreFront Chatbot has read manual and is ready to answer your questions. What I observed in testing was the majority of the web page being served from cache, followed by a small number of non-cacheable requests triggering a pre-flight request. 2 and below. In StoreFront Console > Manage NetScaler Gateways, edit the Gateway. Difference is that I have a Standard license in my Netscaler and trying to use Azure MFA (SAML) as the second factor with on-prem LDAP being first factor. Created Date. The credentials provided were: User: xxx@xx. It is a default bug with NetCaler core if you are using AAA authentication method with custom portal theme. 1. This will be installed on your NetScaler. In the unsuccessful scenario, NetScaler cannot obtain the correct username from Oauth so NetScaler submits it as an anonymous user to the backend Storefront. You enter your credentials and then you’ll see that the NetScaler is trying to open a cvpn connection to StoreFront by the looking at the URL (contains /cvpn/ and then in this case we do have Obscure on for the URL): But this is as far you may get. In addition to @Jonnathan Rojas Murillo you can also save your domain-value (in the LDAP-Server config) to a Attribute (1-16) in the first factor. by. We are blocked from accessing the domain controllers and the logs. Getting "Cannot complete request" when logging on via Netscaler using dual factor authentication and SSON to StoreFront Server 3. StoreFront server objects, service objects and monitors. I think not being able to DNS resolve the storefront hostname in the session policy is one I. We have 15 farms specified with 2-6 DDCs/ZDCs per farm. CTX310910. When Request tickets from two STAs, where available is selected, StoreFront obtains session tickets from two different STAs so that user sessions are not interrupted if one STA becomes unavailable during the course of the session. Make sure that this URL is accessible from the Storefront server. I notice when I login via the Gateway, if I get sent over to ServerB, I'm met with 'Cannot complete your request'. Via the web, it says 'cannot complete your request' and in Receiver/WS it says 'incorrect name or passcode'. Change it to Any Domain, or make sure your domain names are in the list in the same format shown in the event. log that the SAML Login succeed, however we get the lovely "Cannot complete your Request" Anonymous said I searched a lot about this issue and couldn't solve it. Evidently (understandably?) the script in the page has no idea how to deal with the non-answer it gets back and displays the "Cannot complete your request" message. As I [] Check the NetScaler or StoreFront configuration: Check the following items and if anything is updated in the course of this validation, test for functionality again before moving to the resolution section: Check the NetScaler Gateway Pass-Through setting: Ensure Gateway Pass-Through is enabled for this NetScaler environment. While testing I came upon the following error(s): In case a user signs into our NS and needs to change her password due to being expir Did your issue get resolved? I saw in another post that someone else had similar issue: Cannot complete your request "Cannot complete your request "A CitrixAGBasic Login request has failed. 15 (2 Delivery Controller & 2 XenApp Servers on Windows 2016, so 4 VM’s) Summary: We are currently using the Netscaler/Storefront configuration to front-end our XenApp 6. radius_ip_1=IP of Radius server (or LB VIP) radius_secret_1=Secret. This is a section of my latest eBook, but I figured that it could be more useful as a blog-section which people could reference if needed and also makes it easier for me to update when new stuff appers to give a simple CTX261738 - Storefront Cannot Complete your request through a Load Balancer. Happy days. Hi, Im trying to accomplish login on our Nerscaler(ADC) using SAML to our External identity provider (Safenet) So far I got the SAML login working, it was a quite straightforward setup. api_host= retrieve from Duo Portal. then after a while you’ll see this message: Cannot complete your request. close. Confirm external users are using the same URL for external access on the browser and Citrix Workspace app. Then for [email protected] we used an Active Directory account which didn't exist like xjones@mycorp and it gets past the Netsclaler and then on Citrix Gateway: “Cannot Complete your Request” November 10, 2020 Lucas Hökerberg Leave a comment Suddenly in my Citrix Virtual Apps environment, my users where unable to connect to a desktop or app session externally using the Citrix Gateway funcionallity in Citrix ADC (former NetScaler). RECENT BLOGS. Something apparently happened over the weekend and now the Receiver is returning "Cannot complete your request" I see the errors below on the storefront server. MFA prompts, redirects to StoreFront, you can launch VDA and it signs you in automatically. 6. The login to the Netscaler Gateway, the black window, was working fine, but Open the StoreFront MMC and go to Manage Citrix Gateway > select the gateway you are configuring > Authentication settings, confirm the Callback URL FQDN listed resolves to the NetScaler Gateway VIP by using the ping command on Hi, I am unable to login to my Storefront server via my NS Access Gateway 10 via the web address in a browser. The login to the Netscaler Gateway, the black window, was working fine, but Netscaler Cloud Security Microservices Automation NetScaler Observability ADM Getting "Cannot complete your request" when using Citrix DaaS Gateway service. After that I get "cannot complete your request " from Storefront. What am I missing here? My environment is CVAD 2203 on Windows Server 2019 and Netscaler 14. 168. Problem Solution. Citrix ADC 13. Single Sign-On from Access Gateway to StoreFront not working in CVPN mode. 0 58. 1 build 65. Click Create. Looks like OneLogin doesn't send the password. StoreFront SSO configuration is impacted (disabled) only for 13. While configuring a similar setup, I ran into some strange issues that were ultimately resolved to disabling AppFlow on the NetScaler. tyz. Originally Published: 2016-11-14. I have the FAS server setup and followed the link you sent. For example, if the NetScaler appliance is on release 12. info> 192. So each netscaler has a different IP for the access gateway and the storefront url. 51, thats 13. I found the following logs for SF: "cannot complete your request" and on the delivery controller whiche is also Storefront server and FAS I get in the Logs: Quote An authentication attempt was made for the user '[email protected] ' with the But Netscaler dont seem to Tested Authentication: Verified successful authentication, which redirected to the dummy StoreFront server, confirming traffic was attempting to reach StoreFront. If desired, check the box next to Show domains list in This is often the case if Storefront cannot talk back with the callback URL which is listed under Manage NetScaler Gateways à Edit NetScaler Gateway à Authentication Settings à Callback URL. When i go to our Storefront URL i get the logon page, as well as i go to each We recommend that you do not use the Citrix Virtual Apps and Desktops wizard to integrate NetScaler Gateway with StoreFront as it creates an invalid configuration by using the classic authentication policies (deprecated). When I check the Storefront Logs I have the following: All, I experience weird issue with netscaler launching my storefront externally, whilst getting "cannot complete your request" after login. Our internal storefront, controllers, etc all work fine using HTTPS. I understand that this issue is probably related to Hardening, but I'm not sure which one. Call back URL is the internally accessible URL of the appliance. After narrow down the issue I found that when I change the Web Interface Address in the session profile to https://ip-adress instead to https://fqdn it works. Cannot complete your request on Citrix ADC after user authentication and 2FA with Duo Proxy Netscaler is on version 13. If you deploy Duo for Citrix Gateway using our Citrix Basic Secondary configuration, Citrix Receiver or Workspace users may not authenticate successfully. nc Storefront servers on 2203 I am unable to login to my Storefront server via my NS Access Gateway 10 via the web address in a browser. My StoreFront servers are using HTTPS so certificates apply in this case. 37. We have load balanced storefront servers and the load balanced storefront site works fine. The call back URL is pointed to the ADC 3. 7, there is a change related to RFC which the access tokens must be validated with the introspectURL before contacting The Netscaler is 13. If you will use SSL to communicate with the StoreFront servers, then scroll down, and check the box next to Secure. port=1812. CTX205670 - How to Enable Client IP in TCP/IP Option of NetScaler. If you didn't find the answer to your problem and you would like us to look into to it, then don’t hesitate to ask us. My intentions are to use single FQDN for internal and external access. I have isolated this to the Prod Netscalers. Hi, so i'm setting up a load balanced Storefront after living in single SF land for too many years and am having a weird issue, i figured i'd ask here whilst i poke it / google further to see anyone can point me in the right direction. nsapimgr_wr. Once you click log on, the security logs of StoreFront show the new logon as below. Launching Citrix XenDesktop 7. The root cause is that in NetScaler's newer builds like 13. Login appears successful through the receiver however I get ‘cannot complete your request’. If I auth into the Netscaler gateway, I get request cannot be completed. 31. 1 Firmware, not 13. 0; StoreFront 3. If users navigate to the StoreFront URL it works. The configuration will not be LDAP credentials fail between Netscaler and Storefront . On the Authentication tab, is it set to Domain and security token?–Yes. "Cannot complete request" when logging on via NetScaler using dual factor authentication and SSON to StoreFront Server 3. I know this can fix the "Cannot complete your request" issue when using SAML, so maybe the same will hold true for RADIUS. I'm sure that is related to the Theme I'm using as with the RfWebUi it works properly. Scroll up, and switch to the Special Parameters tab. With SamAccountName, it worked. 5 and later supports TLS 1. Name it StoreFront or similar. com for details check microsoft CA ” , CA log ” Active Directory Certificate Services denied request 0139 because the parameter is incorrect 0x80070057 . nc, coming from the NS12. " with an [OK] bar to tab. Then the domain-name is a part of the username and storefront use it successful. Reply reply When you have the NetScaler set to use SAML, the external federated provider does all the MFA and then returns with the data to the Storefront URL. After a few days, however, multiple random issues will occur: We may get a "Cannot complete your request" message after authenticating with Azure MFA and attempting to access the StoreFront webpage. For this separate setup, I'm not using the netscaler. xx Domain:xx. If you need it later (2,3,. Risk Based Authentication through a Citrix NetScaler to a Citrix StoreFront Server fails with "Cannot complete your request. To configure StoreFront load balancing we need the following: Two or more StoreFront servers; An SSL certificate used to secure communication if StoreFront is using HTTPS. Got "Cannot complete your request" from Citrix Gateway. Because of this, the searchable attribute stated in the Data tab is used as a salt to encrypt the seed value. g. This is from the StoreFront in the Citrix Delivery Services log. To integrate NetScaler Gateway with StoreFront, complete the following Also a very nice guide you can find here, this guide also contains information about how to configure StoreFront for Netscaler Gateway VPX: Cannot complete your request. nc. (new domain was added in trusted domains list on SF server). CTX262124 : Error: "Cannot Complete Your Request" When Connecting to I see where you're coming from, it's a bit concerning that this is happening often enough and unexpectedly enough to require a monitor but i don't know the situation so I shall move on The command you ran is 13. 2. x StoreFront Receiver Web website throws the error: “Cannot complete your request. In the Eventviewer of the Storefront Server I get: CitrixAGBasic single sign-on failed because the credentials could not be verified for the following reason: Failed. 0 and 1. 32 using it as an SP with my1login as the idp. 1 49. Login to the storefront. Direct access to the SF server with UPN worked. User-added image. Upon initial configuration, everything works. If any of the backend servers are unhealthy then troubleshoot and resolve the issue. sh -ys call="ns_saml_dont_send_subject" This command is only applicable in nFactor authentication workflows. 1 and 1. Reply reply There are few rare „cannot complete request“ coming from netscaler direct. Open the StoreFront MMC > NetScaler Gateway > Select the Gateway you configured > Change General Settings > NetScaler Gateway URL and The “Cannot Complete Your Request” error is displayed when connecting through Citrix Gateway. The only trouble I have is getting the controllers talking to/through the Netscaler Gateway with anything other than HTTP. I configured Netscalers in each site which also load balanced our StoreFront Servers. For more information see refer to Citrix Documentation - About Persistence Dear all, just recently I had to start implementing Fine Grained Password Policies in order to ensure complex passwords and subsequent changes on a regular basis. I click OK and it just keeps looping until the browser is closed. Especially if this is a lab environment, I don't even know if NetScaler load balanced StoreFront server throws the error: “Cannot complete your request. Storefront from 3. Callback URL [Update 19/03/2017] I ran into an issue whereby the StoreFront page would display “Cannot Complete your Request” after successfully logging in. Hi everyone: running into an authentication issue with multiple domains and Storefront 3. This does not happen everytime and does not seem to A blank storefront has been created with authentication delegation to the netscalers enabled - and SAML selected as an authentication method (all domains are trusted). factor) you can use this Users with new UPN suffix unable to launch apps from Netscaler "Cannot complete your request" Users with new UPN suffix unable to launch apps from Netscaler "Cannot complete your request" By Marc Davies but cannot launch apps. storefront; By Larry Bitting1709152819 or maybe it will be possible to write a responder policy on the NetScaler. This is true for both our hosted customers and the external customer. Notes from the lab: Citrix StoreFront 2203 and the cannot complete request. Citrix FAS server unable to issue certificate to the users , i got this logs from FAS event viewer server ” Fas server failed to issue a certificate for UPN : ba@domain. Products: Citrix Virtual Apps & Desktops 1811 Citrix ADC MPX 14080 FW 12. Also a very nice guide you can find here, this guide also contains information about how to configure StoreFront for Netscaler Gateway VPX: Cannot complete your request. maybe you can also use the UPN for storefront login. x StoreFront Receiver Web website directly but receive the following error: On StoreFront Server, open the Citrix StoreFront management console > Stores > Manage Citrix Gateway > Select the Citrix Gateway you configured > Edit > General Settings > Citrix Gateway URL, check Citrix Gateway URL is correct. Want to learn more on Citrix Automations and solutions??? Subscribe to get our latest content by email. 1 as soon as I activate "Validate PAsswords via" "Delivery Controller" I get a "Cannot Complete Your Request" on WebIf. Select the store name. " - NetScaler Gateway - Discussions" they found that the issue is either a certificate mismatch or only one of the load balanced SF was having issues. gatewayservice; daas; Asked by Larry Marshall1709162661, If this were StoreFront, you could check Storefront log. We actually did some testing where we had user [email protected] have his username be jsmith@mycorp and that successfully enumerated applications. CTX Number. In this case we have to isolate whether it's a Storefront issue or NetScaler. 12. Select Settings and Configure Trusted Domain from User name and Password method. Created Date 5/Jul/2016. ikey= retrieve from Duo Portal. [SOLVED]Citrix Gateway "Cannot complete your request" after upgrade to 13. 35 and above, the following SSO types are disabled globally. On the storefront servers I see errors relating to AG web service and Login requests failing. The logon screen is rendered by NetScaler using RfWebUI or whichever theme you use. bkiq ubpixd csgje bbrg yehvt yaxbe ewx ikr etn mfcxw