Teams external user shows offline No matter what I do including having teams chats with others - teams shows me as offline. if you are in hybrid environmemt: Check the user’s license in Active Directory: Make sure the user has been assigned a Teams license in Active Directory. May I double confirm that Forward all call to voicemail feature is disabled? Nov 19, 2020 · However, I think we are talking about a different thing. I have had IM and screen shares with users who's status is showing as offline. The presence indicator in my Teams also showed her as offline. All of my calls to him fail Apr 17, 2023 · My Teams status has been showing as offline, but I am working normally with Teams. Apr 23, 2020 · Can you help us. Some people said that SfB status takes precedence over Teams but if Domain A only communicates over Teams protocols why would it be so bothered about SfB in Domain B, surely it will only see that Domain B Teams status is online and that's all it needs to know? Apr 2, 2020 · Hey everybody, for obvious reasons, we’ve started using Microsoft Teams more and more those past couple of weeks. I have tried removing and re-installing teams but that did not work. Feb 29, 2024 · I found Unknown User in Teams (only for external users) and I tried to clear Teams cache already. But she was clearly online--we were using Teams and she was in her own userspace. You can try clearing the Teams cache to see if that fixes the issue. Apr 4, 2024 · Hello Zussed, Thank you for reaching out to the Microsoft Community. Both the concerned user and the external user cannot find each other in Teams. It's often related to account or app synchronization issues. All Skype users internal and external (federated) see users with teamsonly policy Offline! Jan 27, 2023 · Not me, actually my boss, but IT is not helping her. Isn´t a guest user a person who is added to a Team? My customer has changed her profile picture in her Teams. I followed all the fixes given on this forum but msteams Jun 22, 2023 · There is no way to limit this at this time. Please note that I have provided above official document as per your initial query. Please guide me to investigate and solve this issue. Good day and thanks for sharing the above query in Microsoft forum community, pleasure to assist on the above query. User Mar 28, 2023 · If you see the new member on Teams but they appear offline, it may be that they have manually set their status to "Do Not Disturb" or "Appear Offline". On the user's profile page, you select the Meetings & calls tab. When users are in online it shows immediately. Whether you're a personal or work/school user or administrator of Teams, feel free to ask questions in our weekly Q&A thread and create posts to share tips! A Subreddit for discussion of Microsoft Teams. Feb 28, 2025 · Outlook currently shows Status unknown for federated (external) Teams contacts. Jul 18, 2023 · For some reason, my personal one shows my status as online and my company Teams shows me offline. I'm having a similar issue where my status is stuck on 'offline'. In the event that you are confronted with the glitch “MS Teams can’t change status from offline,” you may manually update it by accessing the online version of Microsoft Teams. Only about 4 have been able to log into the account. The Coexistence Mode for both side has already set to Teams only. I am not sure if new teams is officially supported or not yet. When we had a meeting without a video I couldn´t see her profile picture - just her initials. We are glad to assist! Based on your description, I understand you concern with to remove "Appear Offline" status from the users Teams status. After some time I received user status as Offline and on MS Teams browser client, it was showing Available. 2. User's status, on the user's end, Nov 12, 2024 · I've had an external Teams chat group for about six months now. Nov 21, 2023 · The issue of your ID showing as external for your colleagues in Teams could be due to several reasons. Not everybody in our org can invite guests, only people with the "guest invitor" role can, and everybody who need to has this role. Any behavior that appears to violate End user license agreements, including providing product keys or links to pirated software. Oct 25, 2019 · I have created an external team within my company team site. Teams accounts not managed by an organization Oct 30, 2023 · An external (federated) user joins meetings and calls by using the Teams client. Oct 18, 2023 · MS Teams keeps saying "You're Offline" with a "restart" button, which restarts when clicked, then repeats the "You're offline" again with a restart button. My name is Seun and I'm happy to help. Teams needs the ability to turn off or hide presence specifically for external parties, while leaving presence intact for others internal to their organization. When I try to send a message to external contacts, it seems as if Teams is trying to reach those people Nov 2, 2023 · I was showing offline on his side as well, even though I was online. Now, the calendar syncs but the Chat show the vast majority of users as "Unknown:". Recently, some external users have started to appear as "Unknown User" in our Teams chats, this is on Desktop, Web and Mobile. I kept user in ideal state in MS Teams when status was Available. Whether you're a personal or work/school user or administrator of Teams, feel free to ask questions in our weekly Q&A thread and create posts to share tips! Jan 20, 2022 · It's an external organization and I have been communicating with other members of that organization via Teams with no issue but I can't with this individual. I send her a Teams meeting invitation from Outlook. They show online on the phones themselves. BUT if I go to Calls\Contacts I can see that they are online. Invite External Users: You can invite external users to chat by entering their full email address or phone number in the Teams search box and selecting "Search externally" 3. Jun 5, 2020 · Based on my tests and research with Teams free and Teams associates with Business subscription ( the pay teams), when the paid teams users invite the teams free user to their organization as a guest, and the Teams for free user must sign into the invited Teams organization. We have tried 'quitting' Teams and going back in, among other things and nothing works. Microsoft Teams gives you the ability to set the status that other users see, and one of the options you get is to set your status as "Offline". To understand the situation and be able to offer you relevant suggestions, we would need a little more information from you. Jan 30, 2025 · Based on your description, I understand that you have a query regarding an "unverified user" in Teams meeting. However, the problem only exists with him. If a user is in a Do not disturb state, they still receive chat messages, but banner notifications aren't displayed. You can do this by clicking on Users, selecting the user, and clicking on Licenses > Office 365 E3 > Microsoft Teams. Regards, Feb 22, 2021 · all external contacts appear to be offline. Mar 19, 2020 · Glad to help you here. Devices also won't connect to computer Does anyone have an idea on this issue. If the user is in island mode, all external people will see that persons Skype presence instead! Do your messages arrive at that persons Teams client? this issue was from other end, so now resolved. I definitely am connected to the internet however. Sign out of your Teams account on the iPhone app and then sign back in. Good day! Thank you for posting to Microsoft Community. Nov 22, 2021 · Teams keeps going offline on my iMac and will not let me change my status back to available. I should not have to hide my Team status from my co-workers, in order to block external customers from seeing me. Jun 18, 2019 · adam deltinger Currently we have users with skype onpremise and users with teamsonly, and even pgrade all users to teamsonly, the issue is still with the external (federated) Skype users. Tenant or user is configured for Coexistance Mode "TeamsOnly". To achieve your goal of restricting external users from accessing your Teams channels and documents while still allowing them to join online meetings, you can configure the following settings in the Teams Admin Center. You have cleared the the team cache and the issue still persists. Oct 5, 2023 · Teams won't let me log in to the windows desktop app and says it's because of internet connection. Everything worked fine for me yesterday. Thank you! May 12, 2023 · Apologies for the inconvenience caused. As per the external org, this person is set up the same way as the ones I have no issues with. We are a community that strives to help each other with implementation, adoption, and management of Microsoft Teams. Both indicate offline when user is clearly not offline. Click on the three dots next to the team name and select "Manage team. In the 32-bit version of Outlook, the presence status icons related to "Out of Office" aren't currently displayed. External Access has been already enabled in both domain. It's the same. My Teams also showed a Skype symbol near her name and noted that she was External. I uninstalled and reinstalled teams to no avail. If I click the status to change it to available it does nothing - just keeps me on offline. Jan 13, 2022 · Hello, Please I need help on this issue. This thread is locked. Sometimes, even if a team member is online and manually changes their status to “Available,” Teams still reverts it to “Offline” or “DND” after a short while. chat history shows just one event "user xxx (external user) and XX other were removed from chat" - doesn't state by who, looks like all in one go because just a single event is shown in the chat log. Here are a few steps you can try: 1. I do not know for sure where teams looked for the external user, but I am sure the external user is at least using teams as a teams user as well. My question is that when users are available in online it shows immediately and when users are in offline, it doesn't shows offline immediately. One possibility is that there might be a conflict with the Teams settings. Then when I check a few minutes later, it is back to offline. Jul 22, 2021 · I am using Microsoft Teams for video calls. 3. Our company coexistence mode is set to Teams only but we do allow communication with Skype Users. Check for IT Restrictions External collaboration settings have not been changed, guest access in teams is still on. All other functions of Teams work fine on the corporate network, just not the status. What should I do？ Jan 6, 2021 · One of our users has the problem that a certain internal employee is displayed as an external user. . The problem exists for him on the client AND the web. I have also tried to type in "/Available" and while it displayed "Your status is being set to available", my status icon is still showing offline. Being offli Apr 14, 2017 · Skype for Business is showing all users as Offline, but in fact the users are online. In my job, being busy isn't enough to not have communication, more than often people drop a line even when you're in "do not disturb" and see it as an email: you'll check it later. Apr 28, 2020 · My Microsoft Teams status is suddenly changed to "Offline" and I am unable to revert it back to "Available" even by clicking my profile and selecting "Available", my status is still in "Offline". May 1, 2020 · krishna2320 , we experience the same issue. Oct 28, 2024 · We have a user who reached out today, and being unable to change their status in Teams. We've sent an email instead. However the users have no Switch Account option when clicking their profile picture. I have tried resetting my status and manually selecting my status, but it doesn't change. All users are synchronised from the same source, but some have the status Online (they can chat with other users in external organisations), others have status On-premises, they can not chat with external users. But still in the contact group list they are showing as offline. " Feb 18, 2021 · External Access setting allows "Users can communicate with Skype Users" both of us have this setting ticked Each respective domain is in the allowed list Strangely even though I get a message saying they are not using teams via the mobile app ( I have verified they are using teams ) I can send and get messages via the mobile app to the user I There are two types of "external to CU Boulder" users in Microsoft Teams: Guest UsersGuest users are people outside of CU Boulder who have been invited to a Team in our organization. When the user initially started the name showed up as <Name> [External] but has since not shown like that. How do you get to see the team you are a guest member of? Hello, Our organization is having an issue where external users we have chats with in Teams cannot attach images and other types of files. They are however able to change it in their Teams mobile app, but the change doesn’t pull through to the May 18, 2020 · If so, and if you just want to allow external users to upload, view and edit files in specific teams, we’d suggest you go to SharePoint Online and open those SharePoint sites connected with related teams, then you can go to Site > Settings > Site Permission > Advanced > you can click Grant to grant permission to those external users. I also tested on a new local user on my computer and could log in just fine on that account. Unverified users typically refer to participants who have not signed in with a recognized account (Anonymous users) when joining the meeting, users who used the join link to join through the browser or they used Teams app without Jan 30, 2020 · I'd like to ask if anyone knows how to fix an issue wherein a person cannot find another user externally in Teams however his colleagues in the same company can exchange messages to the same external user. To further troubleshoot the issue of two users not being able to chat with external users in Microsoft Teams, consider the following steps. Cause. I have invited 30 guests (they are guests because they are not internal company users - 95% are Microsoft Office users). The change once made can take 24 hours or so to take hold as well so keep that in mind. We cleared the Teams cache, used an Incognito browser window, and still the same results. Go to Users > External access in the Teams admin center and verify the settings 1. Ensure that the user policies allow external communication. Connecting to any other network shows the status correctly, as does connecting to the corporate VPN. I can keep doing this until I give up, with Finally! Some stuff really take time to appear. When simply wanting to chat in Teams when typing the email address I get 2 results: - one with "(Guest)" at the end which also appears offline; - second one with "(External)" at the end which shows the user online. Once I was in that folder, I double-clicked the Update. Hi folks, I have this issue were external contacts show as offline in Chat and when you message them it gives you the "This user is unavailable or offline" message. The general Teams functionality still works as normal, we can message and call the user. I would like to know how i can update my teams session to look for those external contacts teams availability? Jan 31, 2021 · Scenario: Open Federation is enabled in both tenants. It MIGHT eventually show us as online at some point but we can't pinpoint what we are doing at the time that causes that to happen. the users are logged into teams and active, however since my teams session is looking for the skype email they appear offline. If you are an End user, please contact Team administrator in your organization to double check if they have assigned any Teams app setup policy. exe application and it appeared in my "Add an app" window as "Microsoft Teams" (of course!) I pressed the Add button at the bottom Nov 14, 2024 · 1. By external users I mean users which are invited (and have joined) my AzureAD tenant as Guest Users (User Type Guest). So according to the test, both the App configured Offline state and User configured Offline state record Last Seen time. Nov 10, 2023 · We have a new user that has been added to a few Teams channels and initially most of the people in the team could not @ mention the user. Nov 16, 2020 · Domain A can message external contact but the message pops up in both Teams and SfB. Is there any more setting to check for this issue? May 20, 2020 · According to my test, if the guest is not on the same tenant with you, so the status of the guest shows “offline” status and vice versa. Switch your upgrade mode to teams only. We have an issue with one of our customers, where when they are connected to the corporate network, the user status is shown as offline or unknown. To identify if this is your scenario, you can follow the below methods to switch the guest’s tenant: Jul 8, 2020 · Yes, I understand but it depends on what co-existence mode the user is on in Teams. I work for a company that auto installed the new teams. Sep 24, 2019 · Yeah. Many have not even received the invitation. Jun 28, 2024 · For external access with other Microsoft 365 organizations you allow all domains (the default) or you can restrict external access by allowing or blocking specific domains, by blocking all domains (which turns external access off) or by limiting which users can use external access. The external user in question also doesn't see the status of internal user Marcy. Unfortunately, deleting the local data from the appdata did not help. Oct 8, 2020 · Unfortunately DidiMD your response doesn't address Laura's question which is specific to presence displayed to external users. To resolve this, we added the user to the Owner group and then moved the user back to the Member group. I have all the backend settings correct: Dec 8, 2020 · The image above is an example of how a users status was set to ‘offline’, whilst team mates in their chat were showing as ‘offline also, and active participants in a chat also showing as ‘offline’. Jan 24, 2024 · 4. " Jan 6, 2000 · We use the external access functionality for Teams, to allow our users to speak to users of other specific domains. I've tried the following to resolve: - Windows Update Jun 6, 2023 · Microsoft Teams displays wrong status: my keyboard and mouse are active, I am sending messages, but the status is displayed as Offline (white). My calendar was not syncing on the desktop Teams app, despite refreshing and clearing Teams caches, until I uninstalled the Teams app and re-installed. | Same on Mobile phone. Based on your description, I’d like to confirm whether the status shows available before, or you never succeeded in setting it to available. Also, refreshing the Teams app can resolve connectivity issues. However, you can prevent external users from seeing your Teams status altogether by disabling external access in your organization's Teams settings. This will prevent external users from starting chats with users in your organization, and it will also prevent them from seeing your Teams status. How does your environment look like and in what mode is teams running? We are still in hybrid with legacy Lync 2010 (proxy also used for federation), the tenant is in Teams island mode but some users are in Teams Only mode. The contact set the presence status to Appear offline. External Users cannot message us through Teams. Switch To The Web Version of Microsoft Teams . To my knowledge, when Teams users communicate with Skype for Business users, they're not able to get the presence info with each other. I tried the drop down status selection and /available in the command prompt but nothing changes it - I have And just the same as yours, it would show from "5m ago" to "Just now". May 13, 2022 · One more thing, If still all users shows you as offline, restart your device, disable antivirus (if any), open only Teams app via either chrome or edge browser and then check. Forgetting that you've manually set yourself to appear offline, even when you're online, is a common reason why you might face this problem. However, in PowerShell that parameter is called AllowTeamsConsumerInbound so I doubt it'd affect federated users. Firstly, verify if the affected users have the necessary licenses assigned to their accounts for external communication. Feb 6, 2024 · Yes, the issue where Microsoft Teams on iPhone incorrectly marks a user as "External" and hides chat sessions is a known problem. Perhaps the user has the same logon for skype? In which case I would have expected for teams to Dec 17, 2024 · If you want external users to be in the same channel as other users but still restrict their access to a specific folder, you can try use SharePoint permissions to achieve this. Because based on my research, “Offline” appears when you are not signed into Teams. We are on the new Teams, and I have an issue on Teams for Desktop where I show up as unknown user to them when I am part of an external group, but they all show up as "unknown" user to me. So I wrote a post last year, in which I covered many of the troubleshooting steps involved in getting set up with the Jan 11, 2022 · This is so terrible! You cannot block your status from being seen by external users/customers. When a guest user is invited, a guest account is created in CU Boulder’s Microsoft 365 instance. For all other users, the employee is displayed correctly. Apr 29, 2020 · Contact the Teams user to check its meeting policy, check whether its meeting policy has turned off the “Allow a participant to give or request control” feature. I f still same issue, kindly report this issue by open Teams app > go to help > select Report a problem. Kindly use this following troubleshooting steps. On mobile or 'old' teams, it shows correctly. I performed the most recent Windows update, reinstalled Teams, cleared my Teams cache, signed in and out of Teams, tried the browser and mobile app version of Teams and I am getting the same result. Thanks with Regards,Manikandan Raju Oct 25, 2022 · In the Browse window, I navigated to the location that I grabbed from the TEAMS properties window earlier: C:\Users\My Username\AppData\Local\Microsoft\Teams . Mar 4, 2022 · From your description, do you mean when the user logged in the Teams client, the status always showed as "offline" and no messages can be sent or received? In order to help narrow down the issue, please check it from the Teams web client via https://teams. The federated / External user is also configured for Coexistance Mode "TeamsOnly". microsoft. Guest users need to be signed in to CU Boulder’s Microsoft 365 instance in order to be notified of activity in Jan 20, 2022 · Why would someone on Microsoft Teams show "offline" one minute and then "last seen" (with the grey circle and X still offline, but just has last seen info added) a few minutes later. After the guest users accepted the invites and added in Teams, guest user shows offline status in Teams app but it shows online if guest user uses the Web app version of Teams. Here’s how: Go to the team in Microsoft Teams. With B2B direct connect, you don’t need to create a guest user object in your Azure AD tenant for the external user. Jul 19, 2018 · Split from this thread. It works pretty great when it comes to conferencing with colleagues which are working from home at the moment. In this scenario, the message sent to the external users will be converted to emails instead. It Hi, Thanks for reaching out. Oct 18, 2018 · Regarding “the message says the user is offline and will be contacted via mail, although the status of the user is Available”, please provide us with the detailed screenshot about the issue via the Private Message for further analysis. You can change it for your whole org or just yourself in the teams admin center. We’re having issues connecting to external users, however. A Subreddit for discussion of Microsoft Teams. I would like to suggest that you may refer to both the official document and the test result to determine how you're going to configure your presence states. But, in the Teams group or channel I get only the "(Guest)" user. When I look in my specific contact groups it shows some of the contacts as being offline but if i initiate a chat with them they show as online. I want to know… Aug 5, 2020 · Hi, My TEAMS status is shown as offline (though I am available) when others view my status and its being shown offline since the end of January 2020. Feb 21, 2025 · If a user is offline when someone sends them a message, the chat message appears in Teams the next time they come online. Dec 20, 2019 · All our users are synchronized from internal active directory, but we see a difference between these users in Teams -> Users. initially I have found one thread URL can't chat with users outside my organizations in teams - Microsoft Community. May 5, 2020 · This user is unavailable or offline. Nov 3, 2017 · 1. When a user sets up automatic Out of Office replies in Outlook, the presence status icon in Outlook doesn't match Teams. You select a meeting ID to view the details. Jul 16, 2020 · Based on your description, you're using Teams, while the external users are using Skype for Business. The following is a list of solutions to the problem of Microsoft Teams can’t change status from offline: 1. If the problem persists after you updated and restart Teams, it may be related to the network issue. Once changed Skype can only be used for joining Skype meetings and all chats including external will land in Teams. Jun 12, 2020 · All the users using Teams and the problem only occur in the last 2 weeks. In the Teams admin center, you access the call analytics information for the user: Under Users > Manage Users, you select the user. To check whether the issue is related to Microsoft Teams client, please login to Teams Web App to check whether the status also shows as Offline. Sep 29, 2020 · It may take some time for Teams to check and install the latest version. Jul 7, 2022 · My Teams said she was offline and an e-mail would be sent to her. com and see how it goes. It is only corrected when I reboot the Teams app but then goes back to the same issue. If it works fine in Teams web app, then please sign out Any behavior that is insulting, rude, vulgar, desecrating, or showing disrespect. Only in this way, you would be able to chat with each other. Why the change? Why does it show something differently throughout the day? Aug 9, 2024 · Based on your description regarding "Teams external phone calls drops and shows user busy". If you don't have such option, kindly contact your admin for the Jul 31, 2020 · So all of my team is experiencing an issue where Teams is displaying that we are offline even though we are all online. This issue occurs if one or more of the following conditions are true: The contact is offline (the contact hasn't signed in to Teams). Jun 28, 2022 · I wonder which setting in Teams is controlling whether presence status (available, busy offline. Looks like this happened on it's own - external users report they did not leave group chat, internal users state they did not remove anyone. Their own status shows as Unknown, but strangely all users in their chat history are also showing as Unknown. This wasn't something I did and the other two (clients) are currently offline. To better understand your problem, I'll like to confirm if you just want to change the status so only external user can see your status as "OFFLINE" or you want to know if external users will also see when your status change to "OFFLINE". Things to try. I expected the status to be Available (green). etc) is displayed for external users. Team members’ statuses are automatically switching to “Do Not Disturb” (DND) or “Offline” even though they haven’t set it themselves. Sometimes external users will need to send us files so it would be helpful if they could do so within Teams rather than having to separately email the file to us. We have issue on Microsoft Teams. Jan 12, 2022 · The status of this group of users is always offline in my Teams even though they are online. And, I shouldn't have to list every potential external user/customer I have in order to block them from seeing me. When users are went to offline, it still shows in online mode and after half-an-hour, it shows in offline. Account switch: As a Guest, you can actually switch between a guest account and other Teams accounts, click your profile picture, click Switch accounts, and then pick the account you want. There's also new checkmark External access page saying in External users with Teams accounts not managed by an organization can contact users in my organization. All the users can communicate with the external users even they shows offline. Whether you're a personal or work/school user or administrator of Teams, feel free to ask questions in our weekly Q&A thread and create posts to share tips! Mar 26, 2024 · Dear Nazir Kolliyath1 . Whether you're a personal or work/school user or administrator of Teams, feel free to ask questions in our weekly Q&A thread and create posts to share tips! Jul 8, 2022 · My issue is that internal user Marcy can't get a status of one user at external domain but others in the company who teams chat with those same external clients aren't having the same issue. why and now to resolve? Aug 2, 2022 · I have subscribed for the user presence status. All of my messages to him failed and vice versa. Also when we try to search that external id in teams it shows as offline but that id is showing as available on skype. In Microsoft Teams, the presence status of a contact is displayed as Status unknown, or the status doesn't update. From the description it could potentially do what you need. My name is Godswill, I'll be happy to help you today. I've added a guest user in Teams. Jan 17, 2025 · Dear ABYO Admin. Whenever an external user message us through teams they get message "This user is unavailable or offline. Kindly help us in providing the following information. Others at her organization shows me their status, but hers has worked one time right after we deleted skype at my company, but hasn't worked since. The manager thinks I'm not working and the IT department in the company is not there. Everyday at noon my boss' Teams shows her as offline, and she has to manually toggle her status. For people asking why it's useful. I have a user who has 4 Phones showing Offline on Microsoft Team Admin Centre. To check this, please kindly switch to another network to see if the problem still Jul 7, 2020 · I understand, but the user I added, I wanted to add as a normal external teams user, not a skype user. When somebody with one of those problem accounts tries to add a guest to a team, it just shows "no matches have been found". Apr 25, 2023 · With B2B direct connect, you add the external user to a shared channel within a team. Changed the picture last Wednesday but when I came to type a new message in it today, Teams removed all three of us from the chat. You can check their status by hovering over their name or clicking on their profile picture. I understand that external users appearing as "Unknown User" in Teams Chat, they can also see each other but you are excluded. Hii Everyone,My Microsoft Teams application in PC sometimes shows Offline even though I logged in and have internet Connection. nomf agw gogjy gdgmmmm chakqj yrg lrvmeq gmi nfeiet estlfc pykejj tzcp ivevj gra pvlom