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Bt internet service These charges apply whether or not you add EE TV to your package. Buy a BT Mobile SIM only or Family SIM plan during the offer period and you’ll get a full 30 days to try us. Broadband update to BT services. Jul 11, 2024 · Overall, BT’s customer service for its broadband is received quite well by users. This will help others, help you Sep 17, 2022 · That should keep any link to your BT phone line separate. Discover broadband from BT. The first outage was to do with work at the exchange, and was fixed within 24 hours. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; TV. Whether it's your mobile phone, laptop, games console or smart speaker. This is just a customer to customer help forum, everyone here, including myself, are just customers. If you are taking a BT Broadband package, then we will charge you £30 for installing a new line. I have tried a couple of t BT Broadband and EE TV Installation service terms. BT has prepared a Christmas present for me: Deprivation of any communication. Or need help ordering? Call us on 0800 028 2020 (8am-8pm). I contacted the help line and was told that I can’t switch as I have a contract with BT. You can choose between two fibre optic broadband and landline plans. I tried the Additional Diagnostics option, using my telephone number, but didn't get anything at all (maybe I was impatient, so how long does this take?), so thought getting BBEU BT broadband allows you to enjoy a faster internet connection, which means once you connect broadband, you will get faster downloads and less buffering. That’s because broadband is delivered via its own Openreach network – just like the majority of UK providers. BT would not be able to help with this now. Manage service; BT Cloud. If I move to BT Full Fibre 900 with the Digital Alexa Phone (the only option in my upgrade wizard), how can I retain the physical telephone that I currently use? Dec 9, 2023 · By ‘line rental’ do you mean the ability to make and receive telephone calls ? , using a random address , fibre essential without telephone is £31. 50/mth on BT TV. Help with BT's broadband, TV and phone services, plus billing options and advice Discover TV and broadband packages tailored to suit your lifestyle. saas. The phone then plugs into that box and the box plugs into the phone socket. If you stopped your broadband with BT, then that totally ceases the service, as broadband is now needed to provide a phone service, as its carried over BT Digital Voice. I must say this looks very complicated for what should be a simple need:-"If it really thought necessary to use corded phones in existing extension wiring, this can be achieved if broadband service is via FTTP (Full Fibre to the home) by simply disconnecting the incoming wires from the master socket and connecting the green socket on the hub to any of the phone sockets with a Jan 24, 2022 · Hello, I can see a lot of discussion about copper/versus digital phone line, but not this specific question answered:. BT offers broadband and home phone deals, or broadband, home phone and pay TV. Add one of our three great BT Mobile 4G SIM Only plans and save £5 a month, all because you have BT broadband at home. BT Broadband and EE TV Installation service terms. If you are ordering a BT Phone package, you may have to pay a connection charge but we’ll let you know when you order. You get £9. 27 Februarie 2025 09:00 The best way to check whether you can get Full Fibre in your area is to check our broadband deals page through its postcode checker. All BT broadband and home phone deals require you to sign up for 24 months and include landline rental and pay-as-you-go calls. See how to fix common issues with broadband, wireless connections, speed, Manage service. connect any additional kit for other BT products and services such as Complete Wi-Fi; How to keep your family safe online with BT Parental Controls and the different blocking categories I want to add extras or upgrade Go back to: Broadband help Jan 6, 2025 · Choosing a BT phone number or contact method is important to get a better customer service experience. With FTTH (Fiber to Home) technology, you get to stream videos of HD, download heavy files and upload documents instantly. Email; Billing Aug 4, 2023 · I have had my BT phone line and email address for 24 years, so moving email to a new address will be daunting. connect any additional kit for other BT products and services such as Complete Wi-Fi; d. Saying it was on behalf of EE/BT makes it sound like that's where the order originated but of course, they could just be using that to inform me of the service provider as not everybody will know who Openreach is and why they are involved. BT have for quite some time Jan 8, 2025 · BT Customer Service. Mar 5, 2024 · "You should, in time, be able to take out a landline (Digital Voice) phone package in the same way that people who do not presently have a landline but no Broadband package will be able to have a DV phone package. connect any additional kit for other BT products and services such as Complete Wi-Fi; Get great personalised offers and manage your BT Halo, broadband, TV, sport, mobile and more. For business and public sector. Apr 2, 2024 · Re: BT Service Status I don’t disagree, although I also understand the frustration some customers get when pushed down a single digital path if they have an issue. " I don't think BT DV will be possible if your broadband is provided by a non-BT provider, because it would require 2 different MyOffice - Login to BT Business E-mail, Apps and Services Description Login to your business e-mail account and get access to a wealth of data, business services and applications with MyOffice from BT Business We offer money back if we fail to meet our commitment to you. Apr 15, 2024 · Welcome to this user forum for BT Retail phone and broadband customers. Outgoing calls are fine and all show who I have called in the list. Dedicated to bringing you fast, reliable home broadband, it’s no wonder that we’re the nation’s favourite broadband provider. If it's for a residential account, the number is 0330 1234 150. You can now connect your EE TV Box Pro to your broadband hub via wi-fi to access most free-to-air channels as well as the channels in your package. Apt for people who live alone or choose BT TV packages. Apr 4, 2021 · I have been using BT Wholesale Speedtester, following a number of intermittent very slow downloads. Unele funcționalități sunt temporar indisponibile până în 2 martie, ora 7:00 AM. Oct 21, 2024 · If your intention is to remove the ‘phone element ‘ that’s the BT DV service, but keep BT Broadband, as stated , this can be tricky to arrange without having a break in broadband service ( as it’s changed from a broadband with DV voice service to broadband only service ) , something to have in mind , it probably won’t be a seemless transfer . To set up EE TV you’ll need these two things: an EE TV box, and a BT Hub (with working broadband). BT's . User guides for BT products. We’ll break down the available broadband and landline packages, checking the pricing to see what fits different budgets. I am on a fibre to cabinet connection and cabinet is quite close. Nov 26, 2024 · BT Home Essentials. User guides Jan 28, 2022 · If a new BT customer wanted telephony with their broadband connection then it’s almost certainly going to be DV ( as already stated , the PSTN switch off coming along , so it makes sense for new connections to be provided with the non PSTN phone service , rather than providing PSTN and having to convert it to DV ( along with many many others ) at some point in the future but before the end Aug 24, 2023 · If your BT phone or broadband service is down, you can call BT directly, though at peak times of outages remember waiting times will be lengthy. All our broadband packages come with unlimited monthly usage, so you can stream, browse and download to your heart's content. It was formerly known as BT Total Broadband, [1] BT Yahoo! Broadband and BT Openworld. However, they will accept the results taken via the “ https://pbtcsc. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. Aaaaargh! BT (British Telecom) offers broadband internet, home phone and television service. General email Mar 5, 2025 · Morning my BT broadband package upgraded last week, and since then I have lost caller display on my digital voice phone. . Jul 5, 2024 · Once you cancelled your service with BT, your number would have been lost, unless it had been imported by Virgin. To find out more about our SLA download our terms and conditions page in the Broadband and Internet section or visit our BTnet Leased Line page for more general information. 99 , although it doesn’t include but it does include ‘line rental’ , line rental and telephone are not Jan 7, 2025 · If you wish to upgrade your broadband, please contact EE/BT. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Incoming calls just say no caller info, and no number is displayed in my calls list. 1. See broadband deals. 150 and raise a complaint and while there enquire about compensation for having no connection and a failed install. I have been having issues both with speed (below guaranteed upload speed) and intermittent drop of broadband/wifi. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. Mar 31, 2020 · BT partnering with the National Cyber Security Centre (NCSC) - 21/04/2020; Rise in reported sextortion type scams - 01/05/2020; Beware! Survey popup scam - 04/05/2020; Scam Alert: Service suspension warning - 12/05/2020; Scam alert: Phishing attempt targeting BT email customers - 02/06/2020; Scam alert: Phishing attempt related to BT billing 3 days ago · Welcome to BT’s official support community. Mar 7, 2023 · Hi . 76 automatic compensation if there’s total loss of service (no internet access at Dec 7, 2011 · Frustrating though that I have to spend (what is for me) a lot of money getting this in place purely because the BT infrastructure means that the line speeds in my area (c 1Mb/sec) are not acceptable even for a small business like mine. BT Broadband is a broadband service offered by BT Consumer; a division of BT Group in the United Kingdom. It's BT's social tariff scheme for low-income customers, and gets you a superfast fibre broadband and home phone package. com & Community; Broadband. With the introduction of BT Infinity, the Broadband package now refers to the legacy ADSL broadband products, such as ADSL Max and ADSL2+. You could always get a free email service such as gmail. 168. Internet connections are available through ADSL or BT Infinity branded fibre technology. Jul 28, 2024 · At least BT have provided some sort of alternative solution. Nov 25, 2023 · An Overview of the BT Broadband Services and Features. Jan 29, 2025 · BT broadband deals. Already with us? Log in for your deals. Compare our best broadband deals to find the right package for you. 99 , so at the price you quote it includes telephone, but someone taking broadband only at £31. It often isn't the cheapest around, even with a special promo deal, but BT broadband customers can also get BT TV, including discounted TNT Sport. Text PHONE to 61998 (charges may apply at your standard rate). We’ll help you find the best broadband connection for you, and all our plans come with unlimited usage and your own personalised Stay Fast Guarantee. See our tariff guide for details of all our standard prices. However, that's no longer the case – changes to landline phone services in the UK mean that it's now possible to get broadband-only services if you prefer. Discover our selection of products including broadband, BT TV, landline & mobile. These new fibre technologies will work without a phone line as part of the nationwide phasing out of landline telephone systems. With BT Service Status you can check your BT Broadband, Landline or TV is working. 1 day ago · BT Home Essentials is a low-cost broadband and phone package for people on certain benefits. The BT broadband range is an indication of the speed that other similar lines across the UK have achieved for their broadband service. We’ll run tests on your connection to find out what’s going on. In this review, we’ll take a closer look at what BT Broadband offers . Which do I select in order to speak to a real person ????I keep being referred back to the website. New to BT broadband? See broadband deals. " That is everything they included. The only BT Employees are the forum moderators. When I try and Upgrade to Premium Email I am getting this message : This is not possible for the email address provided as its already linked to another BTID Mar 11, 2024 · Welcome to this user forum for BT Retail phone and broadband customers. Through shared knowledge and experiences you will find a solution Feb 12, 2025 · BT broadband stopped working? Learn what you can do if you have a broadband connection outage. Apr 21, 2023 · I am trying to move a Basic BT Internet e-mail address from one BT ID to another. What they will have is a box that plugs into a power point. My BT contract ends in August 2024 and I am leaving the UK to go travelling around asia for at least 2 years in Sept 2024, so clearly there is no point in me keeping my BT internet. The premium service is just the same as the standard service that you presently have. What does BT offer? BT has a broad range of broadband packages, starting with BT's Fibre Essential, which comes with speeds of NEW EE DOES MORE. Having multiple but inconsistent avenues is equally frustrating and if there is one thing BT do really well, it’s being inconsistent! Jun 24, 2024 · Have been trying for days to renew my broadband contract but BT says I have to speak to customer services because they can’t access my account for some reason. connect any additional kit for other BT products and services such as Complete Wi-Fi; Add BT TV and watch movies and box sets, amazing entertainment from AMC, and the option to add Netflix. Check if there are any temporary issues that are affecting service near you. These lines are open 24 hours a day, 365 days a year. Aug 22, 2024 · When I ring the contact number ie 0800 800 150 or 03301234 150 I am given a number of options. A growing pipeline of customers, services and features are being added over the coming weeks and months. Are you a BT Business Customer? If not, you would be on BT Digital voice, and your phone would need to plug into the green phone socket on the back of the BT Smart Hub 2. The broadband is needed to provide the phone connect and does not involve any extra charge. Jan 20, 2024 · If this is relating to a BT Business broadband, we do indeed have a 24/7 line for reporting faults on 0800 800 154. Aplicațiile BT sunt în mentenanță programată pentru că are loc integrarea tehnică a clienților OTP Bank. Check Current Status Whether you're an SME, large or global business customer, use this page to log into BT Business My Account. Full Fibre is being rolled out across the country, with more areas being added regularly. demonstrate a working product and test your Wi-Fi signal; c. Oct 22, 2024 · Most ISPs are dropping email as part of their package so I expect that some time in the future BT/EE will drop the email service. 99 per month for a basic speed of 36 Mbps download. connect your EE TV to the BT Broadband, including any multi-room boxes where applicable; and Oct 24, 2024 · BT broadband isn’t closing and although encouraged to switch to EE by BT , there is no compulsion to switch , if the switch ( should you decide to do it ) provided the appropriate path is taken ( via BT rather than at your than you calling EE yourself ) , no ETC is due , the question around email has had contradictory answers on this forum , AFAIR, the question was asked of the BT Mod , if Sep 24, 2024 · BT Broadband is one of the UK’s biggest players in this space, known for its extensive network and dependable service. With that in mind, you can add evening and weekend calls, monthly minutes, international calls, calls to premium-rate numbers and mobiles. Apr 30, 2023 · I'd recently read an article and seen that BT no longer offers email addresses to new customers or existing customers that never set up email addresses previously. We will: a. So, whether you’re streaming on multiple devices or just looking to you check email, we have an internet plan for you. Jan 9, 2025 · BT have consistently refused to accept the evidence supplied via the “MyBT App”, that my service has fallen below their “Stay Fast Guarantee”, on 259 separate days since April 2023. 9p/minute when you call a UK landline or mobile number. Depending on how much you can pay, you have two options with Home Essentials broadband: Nov 14, 2024 · Experience ultra-fast speeds with BT Full Fibre 500, ideal for streaming, gaming, and multiple devices. If you run into difficulties or have a question about BT’s products and services, join our community and connect with other BT customers. Browse the broadband in your area, the speeds you can get and check availability. Jan 7, 2025 · @JoFinn . Although the broadband is live, I would not expect any access to the Internet, its just there to connect to the new Digital Voice service. Check out the community’s broadband top tips for advice on what info to include in your post. If you aren’t happy for any reason, just call us within 30 days of placing your order and we’ll cancel your contract and refund your first monthly plan charge. The UK Government is aiming to upgrade fibre connections across the UK by 2025. If you het no joy there email the BT CEO, you will find her email address with an Internet search. If it is a BT business account and you still need help, please send over a private message. Enjoy reliable, high-speed broadband with BT’s trusted service. As I understand it, essentially, they won’t have “the internet”. Feb 11, 2024 · I have recently cancelled my BT Broadband Service and have been dumped down to what I think is BT Basic Email which means I can't use Outlook. Since switching to BT Broadband, we’ve so far had two service issues in the past eight years, and both times their customer service team has been very helpful. Currently, BT’s landline runs on a copper wire network, but the company plans to replace that with a fibre optic broadband network by 2025. BT Broadband is a popular internet service provider that offers a range of services and features to meet the needs of modern users. Unfortunately it’s impossible to get through to customer services and have been on hold for an hour on 4 occasions now. Mar 19, 2020 · Having connection or speed problems over ADSL broadband (Broadband over copper)? This is the place to post your questions for the community to offer support. Find more BT products here. Aug 16, 2022 · Many thanks. Accounting for setup fees and contract requirements, BT holds an overall value score of 70/100, which is better than 28 other providers in their service area. BT today announced that customer traffic is now live on Global Fabric, BT’s brand- Internet at the speed of you. connect any additional kit for other BT products and services such as Complete Wi-Fi; Nov 3, 2021 · When BT talk about "Landline" what they are referring to is a landline phone. Until recently, to have a broadband deal with BT meant having a phone line too. BT stopped offering it to new customers some time ago. Oct 17, 2024 · BT contacted me on 16 October, 2024, recommending that I switch from my BT 900 HALO3+ to EE broadband. Apr 25, 2023 · BT Broadband customer service. Home phone including Digital Voice; BT Mobile; Email. From Ultra Fast Full Fibre broadband to TV & Mobile, BT helps UK families, communities & companies reach their potential. com. A lot of providers are not providing a phone service. Buy now and save with free P&P. I still have a phone line (not sure if you do) and I have crackling on the line which also impacts broadband. install and connect your BT Hub and connect a device to the BT Broadband service; b. Log in to access your BT email account and manage your services. You can also add BT Sport for just £3. I am now on engineer number 5 due tomorrow to try and resolve. Jan 28, 2025 · Re: BT digital phone handset connect to EE Router Go to solution Type: 192. One of the key features offered by BT All BT broadband packages offer users free access to the BT Mail service with a personal email address ending in @btinternet. Since November 18th, there has been a reported failure (damage to the fiber optic cable throughout the area), someone keeps calling that they are doing what they can, but in reality, no one Jun 6, 2023 · Most BT broadband packages come with a phone line as standard. EE TV & YouView; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. Add your TV to your broadband and enjoy Ultra HD, exclusive channels and shows plus more. Calls to service numbers starting 084, 087, 09 & 118 consist of an access charge from BT, plus a service charge set by the company you call – check the tariff guide for the latest charges. The SLA also covers network latency performance and installation of the service. As above, you're only postponing the inevitable though so it might make more finacial & logistical sense to combine the two services. Welcome to this user forum for BT Residential phone and broadband customers. The second fault was a bigger issue that wasn’t fixed as quickly. BT BROADBAND IS BECOMING EE. BT customer service phone numbers (broadband, mobile or phone line) problems See our tariff guide for details of all our standard prices. If you need an engineer, we’ll text you in 15 minutes to book a slot. BTC offers a wide range of broadband speeds–from 10 Mbps to 1 Gig and beyond. For most households, it’s a simple case of unplugging your phone from its current socket and plugging it into your Smart Hub 2 on Switch Over Day. If you’re claiming certain benefits, including pension credit, you could qualify for BT Home Essentials broadband. We have a range of ways to get in touch for new and existing customers. Upgrade speed tiers go up to 900 Mbps. At the time of writing (May 2024), you can get average speeds of 36Mbps and 700 minutes to UK landlines or mobiles for £20 a month. Mar 8, 2025 · Are you a current BT broadband customer or do you pay for premium email If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. I was also told that EE couldn’t provide a better service than my current deal, ie nothing cheaper or faster - which is at odds with what is a. 1. While there is an option to directly call a helpline, it also has a lot of support for its customers online via Jun 8, 2021 · BT Home Phone Plan Monthly Cost Description; Pay As You Go Calls: £5/month: This is the cheapest way of keeping your landline number and service. I don't seem to have any of the options discussed here. Access your BT email securely with your BT ID or email address and get help if you have trouble signing in. Ofcom says BT got only 9 complaints for every 100,000 Jan 14, 2025 · Call BT 0330. It’s easy to buy broadband online – just choose your deal. With its reliable network and fast speeds, BT Broadband aims to provide seamless connectivity for homes and businesses. Activate your broadband extras Get your free online security tools, free wi-fi access at over 5m UK hotspots and much more. You’ll pay 20. BT is the big boy of broadband and phone - the UK's biggest provider. Learn more with BT help. BT broadband customers enjoy a UK call centre, quicker wait times, and high satisfaction. You still need a "landline" of some description whether it is copper or fibre in order to receive broadband and as such you pay for that albeit it is included in the price of your broadband rather than being shown as a separate cost. For global business Find out how to connect your devices to your BT Broadband wi-fi. I see the availability of BT Internet email addresses changed in Oct 22. Jan 17, 2025 · BT. What we provide. BT Broadband Unlimited - With average speeds of 10Mbps, BT’s unlimited broadband is ideal if you’re looking for a basic internet connection. If you raised the report on Friday, it should be resolved by the end of Wednesday this week. nokia - Hub Smart Speed Test ”, which you can request from customer support. Features of this include: A browser-based mail service that can be Dec 25, 2024 · Hello on this Christmas morning. Does anyone have any BT Broadband deals start at £28. connect any additional kit for other BT products and services such as Complete Wi-Fi; BT broadband and home phone packages. If you’re new to BT or an existing customer changing your broadband plan: Simply choose a phone plan (or a broadband and phone plan) that works for you. Aug 15, 2024 · To get any service from BT , broadband , phone , or both services together you need a line of some description ( copper , fibre or hybrid FTTC ) but this is included in whatever the monthly charge is , with broadband for example it’s not subdivided into line rental and broadband, it’s just £** for the service . I would raise thi Jul 22, 2024 · All BT broadband and phone plans come with BT Call Protect, which diverts unwanted calls. With a range of product bundles available choose a package that suits you. BT Mobile mostly serves professional clients. 1234. 99, essential broadband and phone £36. Once it's up & running you then should be able to cease the original broadband service with Plusnet while keeping the BT phone. It said existing email customers are unaffected for now but is this a prelude to BT eventually ceasing email services altogether? Thanks Debut of Global Fabric Internet, the first connectivity service delivered via BT’s new, transformational network-as-a-service (NaaS) platform, Global Fabric. 254 in the browser address bar to open Hub Manager of the Smart Hub and see if your phone number is shown in the "Phone" section. Calls to service numbers. BT Mobile operates as a MVNO using the EE network. The reliability, engineering and security of BT, and the brilliant customer service and innovation of EE—all under one roof. rygtvorfm fpwmzs vmqip prygn adysqgt kmihme gvio dnfv kzedi nhsmt anie tfwh ajlh rlkj qbxstuu